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There are literally not words enough to express our praise for the Adrienne Arsht Center’s accessibility programs and our gratitude to you and your staff and volunteers for all you did to make it possible for my mom, Angeline Moyer, to enjoy your production of Beauty and the Beast.
Our wonderful experience began when David New [President of the Miami Beach Council of the Blind, A Charter of the Florida Council of the Blind] called to tell me that Adrienne Arsht Center Group Sales Manager Ali Bibeau was the contact person for arrangements for our group on January 2. She could not have been more knowledgeable, helpful, or gracious! I explained that Mom has some difficulty with her vision and her hearing; also that she uses a walker and cannot stand for very long or climb stairs. Ali explained all the options, including the headsets that would provide audio description and amplification, and found us the perfect seats.
My Mom is very proud and has a wonderful spirit. She has been through so much this past year, and I never saw her break down – until the day I called to tell her she was going to see Beauty and the Beast – and she lost it with joy! Mom kept saying over and over, “I cannot believe I am going to get to go!”
When we arrived at the Center on Sunday, you and your team met us in the lobby – so welcoming, kind, helpful, and above all, respectful. You were wonderful to Mom, even providing her a wheelchair so that she could go on the backstage tour, and the assistance of the paramedic for transport. Mom had thought that there was no way that she could participate in the tour, so she brought along a book to read while she waited in the lobby. That was the second time I saw Mom literally choke up with joy – when you told her she could be a part of the tour. She loved it, and it really enhanced her understanding and enjoyment of the play (as well as giving her something to tell ALL her friends!).
Your gracious team assisted us to our wonderful seats, which were easily accessible for Mom. She used the headset throughout, and was delighted to tell me at the end that she could hear everything and did not miss one word of dialogue!! She loved the play and was just completely overjoyed with the entire experience.
In my career, I have worked over thirty years providing library services for persons with print disabilities. On Sunday, Mom and I were the very grateful recipients, and were just overwhelmed at your quality, professionalism, thoroughness, and most of all, your kindness and respect. My mother and I truly thank you, and look forward to seeing you again soon at Jersey Boys!
With our kudos and deepest appreciation, Barbara Moyer
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